We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs).
Personal information: "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form.
"Sensitive information" (a type of personal information), means information or an opinion about an individual's race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information.
Whose personal information do we collect? We may collect your personal information from a range of sources, including from you, recruitment agencies, contractors, business partners and government agencies. For example, we may collect your personal information when you or your organisation contact us for help to locate a venue or to organise an event, request or acquire a product or service from us, attend our events, apply for membership of Canberra Convention Bureau, provide a service or product to us, apply for employment with us or communicate with us via our website, by e-mail, telephone or in writing. As a member of the International Congress and Convention Association (ICCA), Canberra Convention Bureau collects information about ICCA member organisations and their representatives.
What types of personal information do we collect and hold? The personal information we collect includes:
- names, addresses, e-mail addresses, phone numbers, payment details, occupation and other information to assist us in conducting our business, providing and marketing our products and services, and administering memberships of Canberra Convention Bureau;
- information about staff and directors, as required in the normal course of human resource management and the operation of a business; and
- information about current and previous Canberra Convention Bureau suppliers and clients with whom Canberra Convention Bureau has dealings.
We will only collect your sensitive information: if you have consented to us doing so - for example: where an event relates to information which is sensitive (such as an event for members' professional associations, which suggests that people attending will be members of professional associations); as part of information collected about directors and employees for company and human resource management purposes; or where required or permitted by law.
How do we collect personal information? We only collect personal information by lawful and fair means. We usually collect personal information from:
- face-to-face meetings, interviews and telephone calls;
- events that we host;
- business cards;
- electronic communications - for example, e-mails and attachments; forms filled out by people, including as part of acquiring a product or service from us;
- third parties - for example, from recruitment agencies and your representatives or agents;
- our website, including if you use it to contact us; and
- our social media.
Why do we collect personal information? We collect the personal information: necessary for us to provide you with the products and services you have requested from us; for marketing purposes and to provide you with information about products and services that may be of interest to you; to improve the products and services we provide; to administer memberships of Canberra Convention Bureau; and to enable us to conduct our business, including meeting our legal and regulatory obligations. If you do not provide your personal information, we may not be able to supply the requested product or service, provide benefits of membership, employ you or otherwise deal with you.
How we deal with unsolicited personal information? If we receive personal information about you that we have not requested, and we determine that we could not have lawfully collected that information under the APPs had we asked for it, we will destroy or de-identify the information if it is lawful and reasonable to do so.
Do you have to disclose your identity when dealing with us? Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym.
Use of personal information: We only use your personal information for the purpose for which it was provided to us, for related purposes or as required or permitted by law. Such purposes include:
- in the ordinary course of conducting our business. For example, supplying or acquiring products and services, responding to your enquiries and feedback, and providing information about our events, news, publications and products and services that may be of interest to you;
- providing member services and benefits, and administering memberships of Canberra Convention Bureau;
- market research and product and service development, so that we are able to better understand our customers' needs and tailor our future products and services accordingly;
- performing general administration, reporting and management functions. For example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers;
- employment-related purposes, such as recruiting and providing services to staff;
- as part of a sale (or proposed sale) of all or part of our business; and
- other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.
Disclosure of personal information: We may disclose, and you consent to us disclosing, your personal information to third parties:
- to connect our clients and members so that members can assist clients to locate a venue or organise an event;
- to assist networking and exchange of information between members of Canberra Convention Bureau;
- engaged by us to provide products or services, or to undertake functions or activities, on our behalf. For example, processing payment information, managing databases, marketing, research and advertising;
- that are authorised by you to receive information we hold;
- that are our business partners, joint venturers, partners or agents;
- as part of a sale (or proposed sale) of all or part of our business. For example, we may disclose information to our external advisers, to potential and actual bidders and to their external advisors;
- such as our external advisers, and government agencies. For example, where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; or
- as required or permitted by law.
If you attend one of our events, we may disclose your personal information to event sponsors.
Marketing use and disclosure: We may use and disclose your personal information (other than sensitive information) to provide you with information about our products and services that we consider may be of interest to you. You may opt out at any time if you do not, or no longer, wish to receive marketing and promotional material. You may do this by: contacting us via e-mail or in writing at the address below and requesting that we no longer send you marketing or promotional material; or where applicable, clicking the 'Unsubscribe' button.
Use or disclosure of sensitive information: We will only use or disclose your sensitive information for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.
Disclosure of personal information overseas: We do not generally disclose personal information to third parties outside Australia, unless required or permitted by law.
However, if we list an event in the International Congress and Convention Association (ICCA) database, personal information is disclosed to the overseas member association hosting the event, including for marketing purposes, and international ICCA members world-wide may access any personal information listed against that event.
Any overseas disclosure does not affect our commitment to safeguarding your personal information. Where reasonable in the circumstances, our contracts with overseas recipients oblige them to comply with the APPs and the Act. However, you acknowledge that, in agreeing to the disclosure of your information to the ICCA or ICCA member organisations hosting events, we will no longer be required to take reasonable steps to ensure overseas recipients' compliance with the APPs in relation to your information and we will not be liable to you for any breach of the APPs by those overseas recipients. On this basis, you consent to such disclosure.
How is my personal information kept secure? We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, including use of firewalls, password access and secure servers; restricting access to your personal information to employees and those acting on our behalf who are authorised and on a "need to know" basis; retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer; and entering into confidentiality agreements with staff and third parties.
Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed
Data quality: We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information we hold about you is not accurate, complete or up-to-date, or if your information has changed, please let us know as soon as possible.
Access: You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
Correction: If you believe that personal information we hold about you is incorrect, incomplete or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up to date, complete, relevant and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
Identifiers: We do not adopt, use or disclose government related identifiers except as required or permitted by law.
Complaints: If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact our Privacy Officer using the details below. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received and our Privacy Officer will respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via http://www.oaic.gov.au./.
(a) by email to email@example.com
(b) by writing to: Privacy Officer, Canberra Convention Bureau, PO Box 175, Deakin West, ACT 2600
(c) by telephone: + 61 (0) 2 6247 7500
(d) by fax: + 61 (0) 2 6247 8155
Effective date: 12 March 2014
CANBERRA CONVENTION BUREAU EVENT TERMS & CONDITIONS
Full payment will be required for cancellations made less than 48 hours before the event or for any no shows to the event. Please advise us in writing if you require a refund or would like to substitute your registration with another person from your organisation.
In order to maximise your membership value, the personal information provided by you will be added to our database. From time to time we may provide our customers or other members with your information to facilitate our networking, marketing and promotional activities. If you would like to know more information about our handling of your information please visit our website at www.canberraconvention.com.au or contact our office. Photographs may be taken during the event and we request you advise us if you do not consent to being included in this activity. Photographs may be used in Bureau publications and/or for the purpose of media coverage.
THIRD PARTY SERVICE PROVIDERS:
PAYPAL FLOW PRO:
Payflow Gateway Services Agreement: https://www.paypal.com/us/webapps/mpp/ua/payflowgatewaypp-full
Legal Agreements: https://www.paypal.com/us/webapps/mpp/ua/legalhub-full